BARROSÉ customer care
Return Policy
Clear information before you place an order.
01 / Returns
Return & exchange policy
We want you to feel confident choosing your BARROSÉ dress. Contact us within 14 days after delivery to request a return or exchange.
Eligibility
Items must be unworn, unused, unwashed, undamaged, with original tags and packaging. Items showing wear, fragrance, stains, alterations, or missing tags may not be accepted.
How to start
Email phar6540@gmail.com with your order number, dress name, and reason for the request. Wait for written instructions before sending a parcel.
Return shipping
For a change-of-mind return or size exchange, the customer pays return shipping. If the wrong item arrives or an item is damaged or defective, contact us promptly; BARROSÉ will cover return shipping for an approved issue.
Refunds
After the returned item is received and inspected, approved refunds are issued to the original payment method. Original shipping charges are non-refundable unless the item was wrong, damaged, or defective.
This policy does not limit any rights that apply under mandatory consumer-protection law.