BARROSÉ customer care
How can we help?
Find the details you need before you choose a dress.
01 / Find your fit
Sizing & fit
How do I choose my size?
Use the recommendation chart below as a starting point. It uses your height and weight, not garment measurements. Fit can vary by design; for help with a particular style, email phar6540@gmail.com with the product name and your measurements.
Will fit be the same across every dress?
Do not rely on a size label alone. Review the measurements and notes for the specific dress before ordering.
Size recommendation
This is a starting point based on height and weight. A range such as S–M means either size may work depending on your preferred fit. A dash means the chart does not give a recommendation.
| Weight / Height | ≤155 cm | 156–160 cm | 161–165 cm | 166–170 cm | 171–175 cm |
|---|---|---|---|---|---|
| ≤45 kg | XS | XS | XS | XS | — |
| 45–49 kg | S | S | S | XS–S | XS–S |
| 50–54 kg | S–M | S–M | S–M | S | S |
| 55–59 kg | M–L | M–L | M–L | M | M |
| 60–64 kg | L–XL | L–XL | L–XL | L | L |
| 65–69 kg | XL | XL | XL | L | L |
| ≥70 kg | — | — | XL | XL | XL |
02 / After checkout
Orders
Can I change or cancel my order?
Email phar6540@gmail.com as soon as possible with your order number. We can help before the order ships; after dispatch, please use the returns process.
03 / On its way
Shipping
Where does BARROSÉ ship from?
All BARROSÉ products ship from our US warehouse. We currently offer shipping to US addresses; checkout shows the available method for your address.
When will my order arrive?
We dispatch orders within 2 business days. US delivery is estimated at 3–5 business days from the time you place your order. Tracking details are emailed once your order ships.
How much is US shipping?
US shipping is free when your order total is $109 USD or more. Orders below $109 USD have a $19 USD shipping charge.
04 / Need a change?
Returns & exchanges
How do I start a return or exchange?
Contact phar6540@gmail.com within 14 days after delivery, with your order number and reason. Items should be unworn, unused, with original tags and packaging. Please wait for return instructions before sending anything back.
Who pays for return shipping?
For a change-of-mind return, you pay the return shipping cost. If you receive the wrong item or it arrives damaged or defective, contact us promptly; BARROSÉ will cover the return shipping cost for an approved issue.
Where should I send a return?
Email us first. We will provide the correct return address and instructions after reviewing your request. Do not send a parcel to an address listed for another brand.
05 / Looking after your dress
Product care
How should I care for my dress?
Follow the care instructions on the garment label. Style-specific guidance will appear on each product page after verification.
Still have a question?
We’re here to help.
Email us at phar6540@gmail.com with your order number or the dress name.